1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once dispatched.

2. Shipping Methods & Charges

• We ship our products across India through trusted courier partners to ensure safe and timely delivery.
• Shipping charges (if applicable) will be calculated and displayed at checkout.

• Free shipping may be offered on orders above a specified amount (If applicable).

3. Delivery Timeline

• Standard delivery takes approximately 3–7 business days, depending on your location in India.
• Delivery timelines may vary during peak seasons, natural disruptions, or unforeseen circumstances beyond our control.

• Once shipped, customers will receive a tracking number to monitor delivery status.

4. Shipping Restrictions

• Currently, Glencar Fresh delivers only within India.
• We are not responsible for delays, failed deliveries, or lost shipments due to incorrect or incomplete addresses provided by the customer.

5. Order Tracking

• After dispatch, you will receive a tracking ID via email or SMS.
• You can use this tracking number on the courier partner’s website to check your delivery status.

6. Returns & Refunds

• Returns are accepted only for damaged or defective products.
• Return requests must be made within 7 days of delivery, along with clear photos of the damaged or defective item.
• Due to hygiene and safety reasons, opened or used products (including laundry pods and soaps) cannot be returned.
• Refunds will be processed after product verification and credited to the original payment method.

• In certain cases, a replacement product may be offered instead of a refund, subject to availability.

• 7.shipments

• If your order arrives damaged, please contact us within 48 hours of delivery, along with photos of the packaging and product.
• In case of lost shipments, we will coordinate with our courier partners to locate the package. If the shipment cannot be located, a replacement or refund will be arranged.