1. Returns Eligibility

• Returns are accepted only for damaged or defective products.

• All return requests must be submitted within 7 days of delivery.

To request a return, customers must provide:

• Clear photos of the damaged or defective product

• Photos of the outer packaging

• Order number and purchase details

Important:
Due to hygiene and safety reasons, opened or used products (including laundry pods and soaps) are not eligible for return.

2. How to Request a Return

• To initiate a return:

  • Email us at: care@glencarfresh.com

  • Call us at: +91 8807969324

  Please include all required details mentioned above. Our customer support team will review your request and guide you through the return process.

3. Refund Process

• Once the returned product is received and verified, the refund will be processed.

• Refunds will be credited to the original payment method used during purchase.

• Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.

4. Replacement of Products

Customers may request a replacement instead of a refund, subject to product availability. Replacement orders will be shipped after verification of the defective item.

5. Damaged or Lost Shipments

• If your order arrives damaged, contact us within 48 hours of delivery, along with photos of the package and product.

• In case of lost shipments, we will coordinate with our courier partners to locate your order. If the package cannot be located, a replacement or refund will be arranged.